Tickets and payments
Include the event name, order email, and what happened. If payment succeeded but tickets are missing, do not buy again before contacting support.
Customer support
Get help with Urba.
For tickets, reservations, refunds, accounts, privacy, local photos, or guide issues, email the support team from the same address connected to your Urba account whenever possible.
Email support
Send order IDs, event names, screenshots, and the account email if you have them.
[email protected]Reservations
Include the venue, reservation date, party size, and account email so support can find the booking quickly.
Account and privacy
Use the in-app export and deletion tools when available, or email support if you cannot access your account.
Photos, guides, and safety
Use in-app report and block controls for creator or photo issues. Email support for account-level safety concerns.
Send urgent details first
- An event starts within 24 hours and your ticket, reservation, or entry access is not working.
- You were charged but the order did not appear in your Urba account.
- You need to report fraud, unsafe behavior, harassment, or illegal content.
Organizer help
Event organizers should use the organizer support path for pricing, payouts, scanner prep, settlement reporting, and launch questions.
Contact organizer support