Tickets and payments
Include the event name, order email, and what happened. If payment succeeded but tickets are missing, do not buy again before contacting support.
Customer support
Get help with Urba.
For event details, entry, or refund questions, use Contact organizer on the event page. For problems with your Urba account, payments, or the app, send our team a message below.
Reservations
Include the venue, reservation date, party size, and account email so support can find the booking quickly.
Account and privacy
Use the in-app export and deletion tools when available, or use this form if you cannot access your account.
Photos, guides, and safety
Use in-app report and block controls for creator or photo issues. Use this form for account-level safety concerns.
Send urgent details first
- An event starts within 24 hours and your ticket, reservation, or entry access is not working.
- You were charged but the order did not appear in your Urba account.
- You need to report fraud, unsafe behavior, harassment, or illegal content.
Organizer help
For help with event setup, ticket sales, payouts, or check-in, contact organizer support.
Contact organizer support