Organizer resources

Everything an event team needs before, during, and after launch.

Start with pricing and setup, then use the scanner, payout, FAQ, and contact paths when the event gets closer.

Pricing guide

Plain-English ticketing fees, Stripe pass-through, and absorb/pass-through mode.

Open

Door scanner guide

How to prep QR scanning, invite door staff, handle offline entry, and reconcile check-ins.

Open

Payouts and reserves

How Stripe Connect, immediate release, reserves, refunds, and settlement reporting work.

Open

Organizer FAQ

Fast answers for promoters, venues, artists, teams, and finance operators.

Open

Contact Urba

Tell us what you are running, where it is, and what you need from the ticketing stack.

Open

Launch checklist

The order matters: payout readiness first, then publish, then door operations and settlement.

Create your event

Add the title, date, city, venue, category, cover image, and ticket tiers. You can keep it as a draft until the event is ready.

Connect Stripe

Connect a payout account once. Paid events need payout readiness before publishing so money can move cleanly after orders come in.

Publish and promote

Go live, share the event link, and help people find your event through Urba discovery surfaces for your city.

Run the door

Invite door staff, open the scanner, use offline check-in when the venue has bad signal, and sync when reconnected.

Review settlement

After the event, use settlement reporting to see tickets, fees, taxes, reserves, refunds, collaborator splits, and payout state.

Before publishing

Event setup, ticket tiers, venue details, categories, cover images
Stripe Connect readiness and payout-account requirements
Fee mode choice: pass-through or absorb

During sales

Promo codes, guest lists, waitlists, group deals, and affiliates
Attendee questions, order lookup, refunds, and transfers
Sales, source, and sell-through analytics

Event day

Door staff permissions and scanner access
Offline QR scanning and manual lookup
Capacity checks, re-entry policy, and edge-case overrides

After the event

Settlement reporting and partner reconciliation
Refund requests, reserves, and transfer reversal handling
Tax summaries and exportable attendee/reporting data

Organizer resources

Everything an event team needs before, during, and after launch.

Start with pricing and setup, then use the scanner, payout, FAQ, and contact paths when the event gets closer.

Pricing guide

Plain-English ticketing fees, Stripe pass-through, and absorb/pass-through mode.

Open

Door scanner guide

How to prep QR scanning, invite door staff, handle offline entry, and reconcile check-ins.

Open

Payouts and reserves

How Stripe Connect, immediate release, reserves, refunds, and settlement reporting work.

Open

Organizer FAQ

Fast answers for promoters, venues, artists, teams, and finance operators.

Open

Contact Urba

Tell us what you are running, where it is, and what you need from the ticketing stack.

Open

Launch checklist

The order matters: payout readiness first, then publish, then door operations and settlement.

Create your event

Add the title, date, city, venue, category, cover image, and ticket tiers. You can keep it as a draft until the event is ready.

Connect Stripe

Connect a payout account once. Paid events need payout readiness before publishing so money can move cleanly after orders come in.

Publish and promote

Go live, share the event link, and help people find your event through Urba discovery surfaces for your city.

Run the door

Invite door staff, open the scanner, use offline check-in when the venue has bad signal, and sync when reconnected.

Review settlement

After the event, use settlement reporting to see tickets, fees, taxes, reserves, refunds, collaborator splits, and payout state.

Before publishing

Event setup, ticket tiers, venue details, categories, cover images
Stripe Connect readiness and payout-account requirements
Fee mode choice: pass-through or absorb

During sales

Promo codes, guest lists, waitlists, group deals, and affiliates
Attendee questions, order lookup, refunds, and transfers
Sales, source, and sell-through analytics

Event day

Door staff permissions and scanner access
Offline QR scanning and manual lookup
Capacity checks, re-entry policy, and edge-case overrides

After the event

Settlement reporting and partner reconciliation
Refund requests, reserves, and transfer reversal handling
Tax summaries and exportable attendee/reporting data