Organizer resources
Everything an event team needs before, during, and after launch.
Start with pricing and setup, then use the scanner, payout, FAQ, and contact paths when the event gets closer.
Pricing guide
Plain-English ticketing fees, Stripe pass-through, and absorb/pass-through mode.
OpenDoor scanner guide
How to prep QR scanning, invite door staff, handle offline entry, and reconcile check-ins.
OpenPayouts and reserves
How Stripe Connect, immediate release, reserves, refunds, and settlement reporting work.
OpenOrganizer FAQ
Fast answers for promoters, venues, artists, teams, and finance operators.
OpenContact Urba
Tell us what you are running, where it is, and what you need from the ticketing stack.
OpenLaunch checklist
The order matters: payout readiness first, then publish, then door operations and settlement.
Create your event
Add the title, date, city, venue, category, cover image, and ticket tiers. You can keep it as a draft until the event is ready.
Connect Stripe
Connect a payout account once. Paid events need payout readiness before publishing so money can move cleanly after orders come in.
Publish and promote
Go live, share the event link, and let approved public events flow into Urba discovery surfaces for your city.
Run the door
Invite door staff, open the scanner, use offline check-in when the venue has bad signal, and sync when reconnected.
Review settlement
After the event, use settlement reporting to see tickets, fees, taxes, reserves, refunds, collaborator splits, and payout state.
Before publishing
- Event setup, ticket tiers, venue details, categories, cover images
- Stripe Connect readiness and payout-account requirements
- Fee mode choice: pass-through or absorb
During sales
- Promo codes, guest lists, waitlists, group deals, and affiliates
- Attendee questions, order lookup, refunds, and transfers
- Sales, source, and sell-through analytics
Event day
- Door staff permissions and scanner access
- Offline QR scanning and manual lookup
- Capacity checks, re-entry policy, and edge-case overrides
After the event
- Settlement reporting and partner reconciliation
- Refund requests, reserves, and transfer reversal handling
- Tax summaries and exportable attendee/reporting data